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Accounts Software Support Analyst

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360 Resourcing Solutions

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Location:
United Kingdom

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for an Accounts Software Support Analyst to join our team here at Ventrica. In this role, you’ll be the go-to expert for our clients’ accounts-related software, providing top-tier support to users managing financial processes through our platform in the property industry. This role blends technical troubleshooting with deep understanding of financial workflows, ensuring users maximize the platform’s potential. Please note, this role is a 6 month fixed term contract.

Job Responsibility:

  • Respond to client inquiries related to accounts and financial software functionality via phone, live chat, email, and support tickets
  • Diagnose and resolve issues, including errors in financial transactions, account reconciliation, and reporting discrepancies
  • Escalate unresolved or complex cases to development or product teams with clear documentation
  • Provide guidance and best practices for using the accounts features, including invoicing, tax reporting, and reconciliation tools
  • Monitor the performance of accounts-related modules, identifying potential bugs or inefficiencies
  • Collaborate with internal teams to suggest and implement improvements to the platform’s financial tools
  • Contribute to software testing for new accounts-related features or updates
  • Maintain detailed support documentation, including FAQs, troubleshooting guides, and user manuals
  • Share insights and trends in customer feedback to inform product development
  • Ensure clients are advised to utilize the platform in line with financial regulations and industry best practices
  • Support clients in understanding tax calculations, audit trails, and compliance features

Requirements:

  • Proficiency with accounting or financial management software
  • Familiarity with CRM platforms and ticketing systems (e.g., Zendesk, Jira)
  • Understanding of accounting principles, including reconciliation, invoicing, and financial reporting
  • Strong analytical and troubleshooting skills, with the ability to resolve technical and financial queries
  • Excellent verbal and written communication skills, with a focus on delivering clear, customer-friendly explanations
  • Handle high volumes with professionalism, accuracy, and empathy
  • Proven experience in a software support role, ideally focused on financial tools or accounts systems (1-2 years preferred)
  • Highly proficient in Maths

Nice to have:

  • Experience in the property or real estate sector is desirable
  • Background in accounting, finance, or property management is advantageous
  • Degree in Accounting, Finance, IT, or a related field is desirable but not essential
  • Equivalent work experience will be considered

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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