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Responsible for managing monthly collections for overdue invoices across multiple regions, including Czech Republic, Slovakia, SEE, and Baltic countries, while ensuring timely resolution of payment-related issues. Maintains accurate account reconciliations, calculates commissions and bonuses, and performs compliance tasks such as SOX controls and Bad Debt Reserve calculations. Actively supports process improvements, training initiatives, and achieves targets for past-due percentages and cash collections.
Job Responsibility:
Complete monthly collection activities for overdue invoices in the Czech Republic, Slovakia, SEE, and Baltic countries
Contact customers with delinquent accounts to resolve issues and secure payment
Review bank accounts and match unapplied or logged payments
Resolve unidentified payments and other payment-related issues
Understand customer profiles and their specific sensitivities
Develop a strong working knowledge of the customer base and company organizational structure to ensure effective issue resolution
Communicate account delinquency information to the Accounts Receivable Team Leader and respective Sales personnel, following standard collections and escalation processes
Calculate commissions and bonuses for dedicated customers, including collecting approvals and issuing credit notes
Perform Bad Debt Reserve calculations
Tasks related to internal operational controls, including SOX compliance
Identify repetitive issues and communicate them to the appropriate owners to facilitate root cause analysis and resolution
Support training initiatives and process improvement efforts
Stay up to date with accounts receivable best practices and technology enhancements
Achieve goals related to past-due percentage and cash targets
Requirements:
Strong ability to influence and negotiate at a high level
Proficient in Czech and English (speaking and writing)
Excellent problem-solving and customer service skills
Adaptable to new ideas and approaches to accomplishing tasks
Ability to work effectively in a team environment
Proficiency in using accounting and cash application software (preferred)
Skilled in Microsoft Office Suite
Experience in collections process improvements
Bachelor degree in Finance / Accounting or similar Higher Level Education
Minimum 3 years of experience in SSC or similar corporate role with primary focus on Finance Operations
What we offer:
Fixed-term contract for 3 months and then for an indefinite period
Competitive salary, annual bonuses, recognition award program
Possibilities for development on a personal and professional level
Package of benefits including Private medical care (Lux Med), Life Insurance, Multisport card
Bax4U - cafeteria/lunch cards (300 PLN)
PPE program with very attractive conditions available for each employee after 3 months
Educational support: fully covered language courses (English or other languages according to business needs), financial certifications (ACCA, CIMA)
Co-financing of holidays and an additional 2 days off from work annually