Accounts Receivable Team Lead Job at 360 Resourcing Solutions (Abingdon)

Job Description

We are looking for an Accounts Receivable Team Lead to support and empower our Billing team in delivering an exceptional customer experience. In this role, you will oversee the day-to-day management of billing operations while ensuring customer queries are handled efficiently throughout the entire customer lifecycle. You will play a critical role in maintaining high service standards, resolving complex billing issues, and developing team members through coaching and support. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Job Responsibility

Respond to inbound Salesforce cases from customers and liaise directly with other departments to resolve any issues and customer queries
Liaise with other company stakeholder holders
Day to day management of the billing team members
Manage daily workload across the team members
Ensuring that processes are adhered to and that systems and tools are used effectively
First line escalation for customer dissatisfaction and ownership of customer complaints at all levels
Oversee induction of new team members, including onboarding and training
Monitor and where appropriate address quality issues within the team through coaching and training with support from the Accounts Receivable & Credit Control manager
Empower the team to deliver a consistent premium service, managing all types of Billing queries and effectively coordinate resolution actions across all required Gigaclear teams

Requirements

Previous experience working in a senior or team leader role, ideally within a billing or finance
Intermediate proficiency in Microsoft Excel with the ability to analyse and manage data effectively
Strong analytical, numerical, and detail-oriented mindset
Excellent time management, communication, and telephone skills, with the ability to effectively prioritise and delegate tasks
Demonstrated experience delivering outstanding customer service, with the ability to coach and mentor team members to achieve high performance
Proactive and self-motivated, with the ability to use initiative and maintain a positive, can-do attitude
Strong communication and organisational skills, with the ability to manage multiple priorities
Confident in coaching and mentoring individuals on a one-to-one basis, supporting performance improvement and recognising success
Calm, professional, and articulate, particularly when managing challenging situations or escalations
A structured and disciplined approach to problem-solving, with a focus on delivering effective resolutions

What we offer

Generous employer pension
up to 8% matched contribution
Income protection & life assurance
25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
Unlimited access to online training and development content via our Learning Management System
Long service benefits and monthly employee recognition
Enhanced maternity and paternity provisions
Flexible working environment
Health & Wellbeing initiatives and company funded social events

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