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Accounts Receivable Team Lead

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360 Resourcing Solutions

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Location:
United Kingdom , Abingdon

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Category:

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Contract Type:
Not provided

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Salary:

32000.00 - 34000.00 GBP / Year

Job Description:

We are looking for an Accounts Receivable Team Lead to support and empower our Billing team in delivering an exceptional customer experience. In this role, you will oversee the day-to-day management of billing operations while ensuring customer queries are handled efficiently throughout the entire customer lifecycle. You will play a critical role in maintaining high service standards, resolving complex billing issues, and developing team members through coaching and support. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Job Responsibility:

  • Respond to inbound Salesforce cases from customers and liaise directly with other departments to resolve any issues and customer queries
  • Liaise with other company stakeholder holders
  • Day to day management of the billing team members
  • Manage daily workload across the team members
  • Ensuring that processes are adhered to and that systems and tools are used effectively
  • First line escalation for customer dissatisfaction and ownership of customer complaints at all levels
  • Oversee induction of new team members, including onboarding and training
  • Monitor and where appropriate address quality issues within the team through coaching and training with support from the Accounts Receivable & Credit Control manager
  • Empower the team to deliver a consistent premium service, managing all types of Billing queries and effectively coordinate resolution actions across all required Gigaclear teams

Requirements:

  • Previous experience working in a senior or team leader role, ideally within a billing or finance
  • Intermediate proficiency in Microsoft Excel with the ability to analyse and manage data effectively
  • Strong analytical, numerical, and detail-oriented mindset
  • Excellent time management, communication, and telephone skills, with the ability to effectively prioritise and delegate tasks
  • Demonstrated experience delivering outstanding customer service, with the ability to coach and mentor team members to achieve high performance
  • Proactive and self-motivated, with the ability to use initiative and maintain a positive, can-do attitude
  • Strong communication and organisational skills, with the ability to manage multiple priorities
  • Confident in coaching and mentoring individuals on a one-to-one basis, supporting performance improvement and recognising success
  • Calm, professional, and articulate, particularly when managing challenging situations or escalations
  • A structured and disciplined approach to problem-solving, with a focus on delivering effective resolutions
What we offer:
  • Generous employer pension
  • up to 8% matched contribution
  • Income protection & life assurance
  • 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
  • Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
  • Unlimited access to online training and development content via our Learning Management System
  • Long service benefits and monthly employee recognition
  • Enhanced maternity and paternity provisions
  • Flexible working environment
  • Health & Wellbeing initiatives and company funded social events

Additional Information:

Job Posted:
March 14, 2026

Employment Type:
Fulltime
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