Accounts Receivable Support

• Communicating with customers via telephone, email, and fax regarding their open balance with us and assisting in resolving the open items
• Documenting conversations with customers
• Working as a team to reduce days out and to improve Fastenal's overall accounts receivable portfolio
• Updating customer billing information
• Performing other administrative tasks as needed

• Excellent written and oral communication skills
• Proficient using the Microsoft Office Suite
• Demonstrate strong math aptitude, attention to detail and sense of urgency
• Exhibit strong problem solving, deductive reasoning and decision making skills
• Demonstrate strong organization, planning and prioritizing abilities
• Highly motivated, self directed and customer service oriented
• Work independently as well as in a team environment
• Learn and perform multiple tasks in a fast paced environment
• Demonstrate our core values of ambition, innovation, integrity and teamwork
• Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)

Prior customer service work experience

• Health, Life, Long Term Disability, and Dental Insurance
• paid vacation
• sick leave
• holidays
• 401(k) with an employer contribution
• bonus and/or commission eligibility