Accounts Receivable Supervisor

• Lead the collections process for U.S. accounts, ensuring timely follow-up and reducing overdue receivables
• Collaborate with internal departments to resolve invoicing errors, service issues, and documentation discrepancies that impact collections
• Respond promptly to customer inquiries regarding invoices through email and third-party audit platforms
• Manage the resolution of past-due balances, short payments, charge disputes, and unapplied cash
• Develop and monitor metrics such as aging percentages and collection performance, providing regular updates to leadership
• Administer account hold and release decisions while negotiating payment arrangements with customers
• Oversee credit management by reviewing applications, assessing financial data, and determining customer creditworthiness
• Establish and enforce credit limits and payment terms in alignment with company policies and risk tolerance
• Support accurate cash application processes and investigate unapplied or misallocated payments
• Drive process improvements to enhance efficiency and automation within credit and collections workflows

• Bachelor’s degree in Accounting, Finance, Business, or a related field is preferred
• A minimum of 5–7 years of experience in credit, collections, or accounts receivable, including supervisory duties
• Previous experience in distribution industry is highly desirable
• Proficiency in analyzing customer financials and managing diverse credit portfolios
• Strong analytical and problem-solving skills with a high degree of accuracy and attention to detail
• Advanced proficiency in Microsoft Excel and familiarity with accounting or ERP systems
• Excellent organizational and communication abilities to manage customer relationships effectively

Experience working with third-party payment or audit portals is a plus

• medical, vision, dental, and life and disability insurance
• company 401(k) plan