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We are looking for an experienced Accounts Receivable Supervisor/Manager to lead and optimize our "invoice-to-cash" operations. This role offers an exciting opportunity to oversee a dynamic team and drive process improvements within a distribution company. The ideal candidate will excel at balancing financial rigor with exceptional customer service while fostering collaboration across departments.
Job Responsibility:
Manage and oversee the full-cycle accounts receivable operations, including collections, credit, cash application, deductions, and route settlements
Identify opportunities for automation and implement process improvements to enhance efficiency and accuracy
Collaborate with sales and pricing teams to resolve escalated customer issues and close process gaps
Define and monitor key performance indicators (KPIs) to track team progress and ensure accountability
Build and maintain strong relationships with customers, making critical decisions on overdue accounts and potential legal actions
Lead and develop a high-performing team by fostering a positive and inclusive work environment
Ensure timely and accurate reporting of accounts receivable metrics to senior leadership
Maintain financial discipline while delivering elite customer service across the "order-to-cash" cycle
Partner with cross-functional teams to align strategies and ensure seamless operations
Requirements:
Minimum of 7 years of experience in accounts receivable management or a related field
Expertise in accounts receivable processes, including collections, cash applications, and aging reports
Strong leadership skills with experience managing and developing teams
Proficiency in analyzing financial data and generating actionable insights
Excellent communication and interpersonal skills to collaborate with internal teams and external customers
Demonstrated ability to drive process improvements and implement automation
Familiarity with billing functions and receivables processing
Knowledge of financial systems and tools related to accounts receivable operations