Accounts Receivable Specialist

• Manage daily credit card-related exceptions, including reversals, refunds, adjustments, disputes, and other transaction variances requiring prompt review
• Investigate payment declines, settlement mismatches, and timing-related discrepancies to determine root causes and complete resolution
• Partner with branch personnel, retail leaders, banking contacts, and payment service providers to address processing concerns and answer operational questions
• Maintain thorough and accurate records of card activity while ensuring work aligns with established financial controls and company procedures
• Identify recurring payment problems, raise unresolved trends to the appropriate teams, and contribute ideas that improve transaction handling processes
• Support cash application tasks by posting credit card receipts and other electronic remittances to the correct customer accounts
• Review unapplied or incorrectly posted payments, reconcile differences, and take corrective action to clear outstanding items
• Assist with broader accounts receivable duties, including reconciliations, reporting support, and coordination with accounting to keep cash posting timely and accurate

• 2–4 years of experience in accounts receivable, payment processing, credit card operations, or other high-volume financial support environments
• Working knowledge of cash application practices and the ability to research and resolve payment discrepancies effectively
• Strong verbal communication skills with confidence interacting regularly with internal teams and external payment-related contacts
• Careful attention to detail and the ability to analyze transaction activity for errors, inconsistencies, or unusual patterns
• Ability to stay organized and productive in a deadline-driven setting with frequent transaction volume and follow-up needs
• Proficiency with ERP or accounting systems and solid Microsoft Excel skills for reconciliation and reporting tasks
• Experience supporting retail, distribution, or multi-location business operations is preferred

Experience supporting retail, distribution, or multi-location business operations

• medical
• vision
• dental
• life and disability insurance
• company 401(k) plan