Accounts Receivable Specialist

• Oversee the full lifecycle of credit card disputes, including case review, documentation gathering, response preparation, and submission through card network platforms
• Examine chargeback activity in Excel to uncover patterns, measure recurring issues, and support decisions that reduce future losses
• Provide face-to-face assistance to drivers and customers by resolving payment questions, account concerns, and related service issues at a walk-up window
• Investigate transaction details across card-based and app-based payments to support accurate and timely dispute resolution
• Prepare organized evidence files for rebuttals by compiling trip records, payment support, and other relevant documentation
• Create and maintain standard operating procedures that improve consistency across recurring accounts receivable and dispute processes
• Identify process gaps, recommend practical improvements, and help strengthen operational workflows tied to chargeback management and customer service
• Take ownership of assigned projects and independently drive initiatives that enhance reporting, resolution accuracy, and overall efficiency

• At least 2 years of experience in accounts receivable, chargeback processing, dispute resolution, or a closely related function
• Hands-on experience managing a high volume of credit card chargebacks and navigating card brand portals such as Visa, Mastercard, American Express, or Discover
• Strong Microsoft Excel skills with the ability to analyze data, identify trends, and support process improvements through reporting
• Proven customer service experience, including the ability to handle in-person interactions professionally and resolve issues with care and accuracy
• Working knowledge of credit card payments, cash activity, and transaction research within an accounts receivable environment
• Strong attention to detail and organizational skills, with the ability to manage multiple cases and deadlines simultaneously
• Clear written and verbal communication skills for preparing dispute documentation and interacting with customers, drivers, and internal stakeholders
• Additional language skills are a plus

Additional language skills are a plus

• Medical
• Vision
• Dental
• Life and disability insurance
• 401(k) plan