Accounts Receivable Specialist Job at Arrive Logistics (Austin)

Accounts Receivable Specialist

Arrive Logistics

Location:
United States , Austin

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Customer Relations Specialist plays a critical role in managing the delivery-to-cash functions for assigned accounts. Acting as the primary point of contact for the designated RevGen team and customers, this role ensures accurate invoicing, timely payments, and resolution of billing discrepancies. The specialist also monitors key reports, analyzes data, and drives process improvements to support operational efficiency and customer satisfaction.

Job Responsibility:

Primary Point of Contact: Serve as the main liaison for customers and your assigned sales team, fostering strong relationships and clear communication
Sales Team Support: Collaborate with BizDev representatives to ensure timely responses to rate requests, accessorial approvals, and other time-sensitive tasks
Aging and Unbilled Management: Monitor AR aging and unbilled reports, working closely with customers and RevGen teams to collect necessary documentation and maintain timely payments
Collections and Metrics: Collect past-due invoices, meet aging metrics, and address payment delays proactively to maintain cash flow
Customer Engagement: Build and maintain strong relationships with key customers, ensuring timely payments and resolving concerns effectively
Invoicing Oversight: Manage invoicing processes, including document collection, invoicing uploads, billing methods, and timely submission to customers, ensuring accuracy and compliance with customer requirements
Payment Terms Communication: Clearly communicate payment terms and expectations to customers, providing support for ACH payment setups as needed
Documentation and Analysis: Maintain detailed notes on payment status, analyze accessorial charges, and ensure accurate billing approvals
Discrepancy Resolution: Investigate and resolve short payments, overpayments, misapplied funds, unapplied cash, and other payment discrepancies in collaboration with BizDev and CashApp teams
Revenue and Cash Reconciliation: Address uninvoiced revenue and unapplied cash to ensure prompt invoicing and accurate payment applications
Invoicing Failures: Identify and resolve invoicing errors to prevent delays and enhance process efficiency
Cross-Team Collaboration: Partner with internal teams to resolve issues related to write-offs, cash allocation, and process improvements
Standard Operating Procedures (SOPs): Develop, document, and enforce SOPs for invoicing and load-building requirements

Requirements:

Bachelor’s Degree in Accounting, Finance or a related field
2+ years experience in a customer operations role
Industry experience required
Oracle NetSuite experience & expert knowledge of Microsoft Suite, with an emphasis on Excel
Excellent written and verbal communication skills
Maturity to work effectively in negotiation discussions with customer and sales reps
Expert knowledge of Microsoft Suite, with an emphasis on Excel-ability to do vlookups and pivot tables is required
Self-starter with ability to work independently and as a team
Highly organized with excellent time management skills and a high degree of accuracy and attention to detail
Ability to handle a heavy workload and adaptability to work in fast paced environment

What we offer:

Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage
Invest in your future with our matching 401(k) program
Build relationships and find your home at Arrive through our Employee Resource Groups
Enjoy office wide engagement activities, team events, happy hours and more
Leave the suit and tie at home
our dress code is casual
Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown
Park your car for free on site
Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew
Sweat it out with the team at our onsite gym
Maximize your wellness with free counseling sessions through our Employee Assistance Program
Take time to manage your physical and mental health – we offer company paid holidays, paid vacation time and wellness days
Receive 100% paid parental leave when you become a new parent
Get paid to work with your friends through our Referral Program
Get relocation assistance! If you are not local to the area, we offer relocation packages

Additional Information:

Job Posted:
April 22, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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