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Under general supervision of the Accounts Receivable Manager, the A/R Specialist is responsible for ensuring invoices are paid in an efficient and timely manner according to customers’ payment terms. The Specialist is responsible for performing tasks requiring quick resolution of issues; includes providing account reconciliation, performing payment research and dispute resolution for US Based Customers.
Job Responsibility:
Collect payments on World Courier Inc Invoices
Works over a broad network of internal departments and customer’s organizations to ensure billing, statements, disputes, and returns are completed to the customer’s expectation
Performs in-depth customer payment analysis to properly record actions required to resolve disputed items
responsible for the activities involving tracing sources of error, correcting billing documentation, and processing final billing
Reviews large and high-profile accounts
Overall team-player who will be looked upon as the “go-to” system resource
Identifies payment discrepancies and initiates dispute resolution process
performs follow up procedures as needed
Maintains frequent contact with internal and external customers in order to address all payments, disputes and return issues are resolved
Ensures appropriate and timely processing of requests for the return of customer credit balances
Generates reporting to internal & external parties
Performs related duties assigned
Requirements:
University degree completed in business administration or related fields
Normally requires up to 1-2 years of directly related and progressively responsible experience
Ability to communicate proficiently in English both verbally and in writing
Knowledge of SAP
Demonstrated ability to resolve issues quickly, problem solve and escalate appropriately
Knowledge of general accounting principles
Familiarity with credit and collection operations procedures, including reconciliation of A/R activity