Accounts Receivable Specialist Job at Baxter (Kuala Lumpur)

Accounts Receivable Specialist

Baxter

Location:
Malaysia , Kuala Lumpur

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Accounts Receivable Specialist is responsible for maintaining their given portfolio of customers and reducing the aging of open AR by maximizing cash collections and reducing disputes. Specific responsibilities include: identifying, resolving, and collecting past due invoices, reconciling accounts as needed, identifying and resolving disputes (according to the resolution matrix) and providing excellent internal and external customer service.

Job Responsibility:

Complete daily collection activities as prioritized by debt collection software
Contact customers on delinquent accounts for resolution and payment and record all activities in collection system
Understand customer profiles and their related sensitivities
Develop strong working knowledge of customer base and company organizational structure for effective issue resolution
Communicate account delinquency information to Accounts Receivable Team Leader and respective Sales personnel as outlined by the standard collections and escalation process
Resolve unidentified payments and other payment related issues that have been assigned to the account by the Global Cash Application Team
Resolve within the predefined time frame those A/R related Disputes that have been assigned to the account
Resolve Disputes within own area of responsibility according to the agreed upon timeline
Review Dispute documentation provided by cash application or the customer, and assign the Dispute to the appropriate internal owner (as per the resolution matrix)
Enter notes into Get Paid and provide sufficient information and supporting documentation to the owner
Contact customers regarding unidentified Disputes, determine the reason, secure additional documentation as needed and assign those to the proper owners
Contact internal owners for resolution of Disputes that are not being resolved on a timely basis
Work with internal departments (Pricing, Customer Service, Marketing, Sales) to research, provide support in obtaining additional information
Follow-up on and collect disputes deemed invalid by the internal functional teams
Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure
Support the training and process improvement effort
Keep up to date with accounts receivable best practices and technology improvements
Achieve past due percentage and cash target related goals

Requirements:

High level ability to influence and negotiate
Excellent problem solving, and customer service skills
Excellent customer communication skills with high proficiency in speaking and writing
Adaptable to new ideas and ways of accomplishing tasks
Ability to work in a team environment
Bachelor degree in Finance
5+ years experience in SSC or similar corporate role with primary focus on data analytics
Functional knowledge of the accounts receivable and dispute management processes
Proficiency using accounting and cash application software preferred
Proficient in using Microsoft Office suite
Experience in Collections process improvements

What we offer:

Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer

Additional Information:

Job Posted:
January 10, 2026

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