Accounts Receivable Specialist Job at VisualVault (Tempe)

Accounts Receivable Specialist

VisualVault

Location:
United States , Tempe

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a detail-oriented and organized individual to join our team as an Accounts Receivable Specialist. This role will be primarily responsible for responding to billing inquiries through our accounts receivable ticketing system and by phone and performing collection activities for past-due accounts which consist of generating and delivering notices and following up with individual clients by phone and email. Additionally, the selected candidate will handle corrections to billing errors and request adjustments when invoices must be voided, reissued, or credited. This position requires excellent communication skills, strong attention to detail, and the ability to work effectively both independently and as part of a team.

Job Responsibility:

Handle all billing inquiries
Monitor subscription plans, upgrades, and cancellations to adjust invoices accordingly
Address any billing discrepancies or issues promptly and efficiently
Work with Sales and Legal as necessary to address new accounts, contracts, and terminations
Create documentation on accounting software and billing processes
Generate and deliver past-due notices
Proactively contact customers with overdue payments to secure timely collections
Maintain accurate records of customer interactions, payment status, and updated contact information
Collaborate with internal teams to resolve any billing-related queries or disputes
Implement and follow up on payment plans when necessary to facilitate collections
Investigate and resolve any billing errors or discrepancies identified by customers or internal stakeholders
Coordinate with relevant teams to ensure corrections are made accurately and promptly
Communicate effectively with customers to provide explanations and solutions regarding billing issues
Generate reports on billing and collections performance, including aging reports and collection effectiveness
Analyze billing and collections data to identify trends, areas for improvement, and opportunities for optimization
Provide insights and recommendations to management based on analysis findings

Requirements:

Proven experience in billing, collections, or a similar financial role, preferably in a SaaS or technology-focused environment
Strong proficiency in billing and accounting software, with the ability to quickly learn and adapt to new systems
Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and internal stakeholders
Exceptional attention to detail and accuracy, with a commitment to ensuring the integrity of billing data
Ability to prioritize tasks and manage time effectively in a fast-paced environment
Strong problem-solving skills and the ability to work independently to resolve issues
Proficiency in Microsoft Office suite, particularly Excel, for data analysis and reporting
Capable of creating documentation for accounts receivable-related processes
Prior experience in customer service or relationship management roles

Nice to have:

Experience with SaaS billing platforms such as Acumatica
Knowledge of accounting principles and practices related to revenue recognition

Additional Information:

Job Posted:
February 21, 2026

Employment Type:

Parttime

Work Type:

Hybrid work

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