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The corporate AR & Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. This position locates debtors and contacts them via phone or email to address their overdue payments and determine the reason for the outstanding debt and collect payment. Additionally this person is involved in all aspects of AR including billing, credit, cash application, account reconciliations, and other related tasks.
Job Responsibility:
Responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency
Locates debtors and contacts them via phone or email to address their overdue payments and determine the reason for the outstanding debt and collect payment
Involved in all aspects of AR including billing, credit, cash application, account reconciliations, and other related tasks
Requirements:
Review open accounts for collection efforts
Make outbound collection calls in a professional manner while keeping and improving customer relations
Resolve client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner
Collect customer payments in accordance with payment due dates
Identify issues attributing to account delinquency and discuss them with management
Review and monitor assigned accounts and all applicable collection reports
Provide timely follow-up on payment arrangements
Create and send correspondence to customers to encourage payment of delinquent accounts
Create reports on collection efforts
Involved in billing and receiving and posting incoming payment received via ACH, Wire, Check, or Credit Card
Involved in review and initiation of credit memos
Uploading sales tax exemptions to Avalara and maintain knowledge of basic sales tax standards