Accounts Receivable Specialist

• Support the AR department in handling large customer accounts, including collections, cash application, and account reconciliations
• Assist the AR team to ensure tasks are completed timely and accurately
• Maintain accurate customer records and contact information to support paperless billing enrollment
• Manage customer communications, addressing inquiries and resolving issues related to accounts receivable
• Handle complex or high-valued customer accounts and resolve escalated payment issues or disputes
• Manage lockbox exception handling for complex issues to maintain timely and accurate postings
• Collaborate and coordinate with the Collections team to research and resolve complex payment discrepancies
• Perform as the key liaison and coordinate with customer representatives that have multiple locations
• Manage customer’s quarterly and annual blanket purchase orders across multiple sites
• Coordinate the collection and submission of payment records for the annual financial audit
• Provide support for customer invoice distribution, ensuring accurate preparation and timely delivery
• Key point of contact for the submission of invoices through online portals for customers enrolled in e-billing
• Conduct credit assessments, including trade and bank reference checks, to support credit management decisions
• Provide support and guidance to the AR clerks
• Support the collections team during month-end and year-end closing activities
• Promote a positive team culture by offering support and guidance to colleagues
• Complete other tasks assigned by management
• Supervise the Accounts Receivable Clerks in Managers’ absence
• Assist management on special projects

• High School Diploma or equivalent (G.E.D.)
• Minimum of 5 years of experience in Accounts Receivable
• Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook
• Excellent organizational and time management skills
• Meticulous attention to detail with a high degree of accuracy
• Strong verbal and written communication skills
• Ability to investigate and resolve issues timely
• Experience with an Enterprise Resource Planning system

Experience with Oracle NetSuite

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan