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Accounts Receivable Specialist 1

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STAFFVIRTUAL

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Location:
Philippines , Manila

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Accounts Receivable (AR) Specialist I is responsible for maintaining client & vendor accounts & aged receivables. This role will be designated to provide phone support.

Job Responsibility:

  • Provide phone support, including handling inbound and outbound calls, responding to inquiries, and delivering timely, professional assistance for receivables
  • Review and process daily client invoices and process monthly client statements
  • Process new account setups, prepare customer account applications for approval, and escalate if over $10K
  • Process account corrections, adjustments, write-offs under $250, and customer satisfaction credits
  • Manage refund requests, release orders/services based on client account status or work with the client directly to satisfy account issues
  • Respond to internal and external client inquiries via AR inbox, email, phone, ACD call, fax, and/or mail
  • Create custom invoices and compile spreadsheets for clients monthly or as requested
  • Assist with RFP requests & CRM entries and maintain margin targets as directed in collaboration with Sales Representatives
  • Reconcile account balances to support custom invoices, or as requested
  • Perform sales support activities transparent to the client including, but not limited, to product inquiry, order status, and invoice inquiry
  • Provide account leadership on an independent basis including coordination of internal analytical, strategy and technical resources, to deliver on client's needs and expectations, while creating a mutually beneficial partnership
  • Manage equipment/contract changes that impact the custom invoice process
  • Accurately maintain documentation and comply with administrative procedures in a timely basis to include time entry
  • Act in accordance with the policies and procedures as set forth in the Employee Handbook
  • Perform other related duties as assigned

Requirements:

  • Two years of experience in A/R or accounting role
  • Phone support experience
  • Proficiency with business collaboration tools such as MS Office applications, Outlook, and company specific programs
  • Excellent communication skills and customer service with internal and external clients
  • Enthusiastic, dedicated to the challenge of helping other people
  • Demonstrates attention to detail
  • Strong ability to exercise independent judgement
  • Self-starter with the ability to perform with little or no direct supervision
  • Excellent organizational and time/task management skills with the ability to prioritize tasks and work within a defined timeline and to operate with changing priorities
  • Function collaboratively as part of a fast-paced, client orientated team
What we offer:
  • Competitive compensation and benefits package
  • HMO coverage starting on Day 1 with free dependent coverage
  • De minimis and allowances
  • Paid time offs
  • Company-provided work setup (laptop, monitor, accessories)
  • Training, career growth, and global exposure
  • A collaborative and supportive team culture

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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