Accounts Receivable Representative

• Prepare and process monthly billings to homeowners, including updating assessment billing in accordance with the approved annual budget
• Handle direct inbound customer service calls, emails, and inquiries via accounting software, providing clear and professional responses to homeowner questions regarding billing, late fees, account history, and payment status
• Assess and apply monthly late fees and finance charges in accordance with the association’s collection policy and governing documents
• Process bank returns, including returned checks and rejected electronic payments, and apply appropriate fees or account adjustments
• Manage delinquent accounts, including homeowner correspondence and coordination with third-party collection agencies to outsource collections activity when required
• Process and reconcile miscellaneous cash receipts, ensuring proper allocation to the associations bank accounts or homeowner accounts
• Partner with Community Managers to research and resolve inbound inquiries from Board members regarding homeowner accounts and financial matters
• Update homeowner accounts to reflect change of ownership after escrow closes, including ownership transfers, balance adjustments, and account setup for new owners
• Maintain accurate account records and ensure compliance with internal controls, company policies, and governing documents

• a great attitude toward the Accounting profession
• three-to-four years of experience and meaningful career progression over time
• High School diploma required, BS in Accounting preferred
• Strong organizational and time management skills
• Self-starter with a high bar on productivity
• An ability to multi-task,to solve problems, and to successfully engage customers in a positive and memorable way
• Strong detail orientation with careful execution of tasks without errors
• Solid judgment and common sense when making decisions
• A passion to be well-organized
• Strong computer skills,MS Office, Teams, Adobe, Outlook and Excel
• Must understand the importance of customer service and must be wired to help our customers to solve their problems quickly and without conflict
• Collaborative personality with a proven ability to work within a team
• Strong written and verbal communication skills

Ability to speak languages in addition to English is a plus

• Medical
• Dental
• Vision
• 401K plan with match
• Vacation
• Sick and Holiday pay
• annual company picnic
• holiday party
• onsite activities