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Blackrock Clinic is the leading and longest established private hospital and clinic in Ireland. Since it opened in the mid-1980s, the clinic has consistently built an unparalleled reputation in new high-tech surgical procedures, medical treatments, and ground-breaking diagnostics. Blackrock Clinic is now part of Blackrock Health private hospital group along with the Hermitage Clinic, Galway Clinic, and Limerick Clinic, some of the most advanced hospitals in Irish private healthcare. As a JCI accredited hospital, Blackrock Clinic is a progressive and pioneering hospital in which care for the patient is central to everything we do.
Job Responsibility:
Manage work in progress for outpatient day cases and inpatient accounts, raising invoices and resolving queries in a timely manner whilst maintaining a professional relationship with clients
Deal with patient, consultant and staff queries in a professional and courteous manner
Patient and insurer invoices to be raised on a daily basis
Review test results to ensure accurate billing in accordance with our contracts and escalate and non-compliance in reporting SLA’s
Review requests for historic billing corrections in line with team lead and claims team to ensure appropriate paperwork is available for a claim to be processed
Review and action credit requests in conjunction with team lead to ensure the reason for correcting is identified and fixed at source
Review unbilled accounts weekly with Team Leader to ensure unbilled and late charges are cleared in a timely manner
Regular review of any misaligned Mediclaim data with claims and the team leads to identify issues and fixes required
Match invoice values to deposits taken on admission and raise a refund request if appropriate
Assist with the daily cash collection from outpatients and the posting of receipts as required
Deal with routine calls from patients, consultants and staff
Utilisation of Excel and Word Processing skills to maintain up-to-date spreadsheets and statistics
Carry out other such duties as required by the Patient Accounts Manager
Requirements:
Numerical and analytical skills
Interest in change management and process improvement
Proficient in Microsoft Excel
Excellent communication skills both verbal & written