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Under the general direction of the Sr. Manager International, Collections, direct and supervise the daily activities and processes of the Global Shared Services Accounts Receivable department including: Credit (data preparation and credit worthiness assessments); Collections (customer statement reconciliations, correspondence, data entry, discrepancy resolution), Operations (customer inquiry research & response, transaction processing) and Cash Application (applying remittance as instructed and/or working with customer / collectors through resolution).
Job Responsibility:
Monitor the activities of the Global Shared Services Accounts Receivable associates within the assigned sub-functional area within the department
ensures proper and consistent compliance with company approved policies and procedures
Direct and supervise the day-to-day efforts of the Accounts Receivable department to ensure accurate review and resolution of disputed and/or unresolved items
Responsible for the daily Accounts Receivable processing activities such as: Credit (data preparation and credit worthiness assessments)
Collections (customer statement reconciliations, correspondence, data entry, discrepancy resolution), Operations (customer inquiry research & response, transaction processing) and Cash Application (applying remittance as instructed and/or working with customer / collectors through resolution)
Negotiates with suppliers as needed
Responsible for the prompt review and resolution of vendor and customer related issues
Manages workflow within assigned sub-functional area and continuously evaluates performance of Accounts Receivable associates based on departmental goals and objectives
perform the appropriate level of counseling and coaching in order to maintain optimal performance standards and keep associates motivated and engaged
Responsible for associate relations functions including hiring, terminating, performance management, development and training
Provide regular feedback to the GFSS Credit & Collection lead team members and escalate issues when appropriate
provides feedback for opportunities to improve standard operating procedures
Work closely and communicate regularly with customers, other GFSS & functional AB teams, Management, and/or Accounting departments
Presents recommendations for improved and proposed processes
Performs related duties as assigned
Requirements:
Four year bachelor's degree in accounting or a related field strongly preferred
normally requires four (4) years related and progressively responsible experience
prior supervisory experience preferred
SAP Accounts Receivable system experience and Salesforce Customer Relations Management (CRM) or corollaries strongly preferred
Solid understanding of all aspects of Accounts Receivable business processes and practices (from Credit evaluation through Collection Strategies and Cash Application)
Ability to maintain confidentiality
Ability to communicate effectively both orally and in writing
Strong leadership skills
Strong interpersonal skills
Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
Strong negotiating skills
Strong organizational skills
attention to detail
Strong mathematical and analytical skills
Good presentation skills
Strong working knowledge of Microsoft Word, Excel and Outlook
What we offer:
competitive annual bonus
life insurance from Day 1
best-in-class health insurance package
up to 6 fully paid benefit days a year
referral bonus scheme
boundless learning opportunities
global Employee Assistance Program
office location in Quadrum equipped with everything you need for a small break at work and fresh snacks at all times