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You are a highly organized and results-driven Accounts Receivable Manager with a knack for leadership and a passion for managing financial accounts. You have exceptional communication and conflict resolution skills and can routinely assess accounts, execute collections, and maintain accurate records within our accounting system. If you thrive on being part of an important societal function, value accuracy and timeliness, and can handle sensitive information with the utmost confidentiality, we want to talk to you. This position is full-time and in-office (Monday-Friday) at our Lancaster, PA location. Not eligible for remote or hybrid working.
Job Responsibility:
You will provide oversight and leadership for the Accounts Receivable department, including supervising, training, and ensuring the model performance of the Collection Specialist staff
You will manage all aspects of the collections process, including assessing accounts, making outbound calls, resolving client billing issues, and processing adjustments and credits in a professional and timely manner, maintaining positive client relations
You will maintain accurate records by documenting collection details, recording account information in our accounting system (NetSuite), and monitoring all collection reports
You will communicate effectively with both internal and external customers by preparing correspondence, generating reports, and making presentations
You will identify issues contributing to client delinquency and review them with management
You will perform other related duties as assigned
Requirements:
You have a bachelor's degree or higher in Accounting, Finance, or Business
You have 5+ years of collections and management experience
You have a high level of proficiency with NetSuite or other accounting systems
You have excellent customer service and conflict resolution skills
You have excellent organizational skills, accuracy, and timeliness in communication
You can routinely collaborate with customers on highly sensitive matters
You can maintain confidentiality and demonstrate ethical conduct
You can multitask, manage stress, and work with flexibility
You have a valid driver’s license and the ability to drive