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Accounts Receivable Collections Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , San Antonio

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

On a daily basis the AR Collections Specialist is responsible for executing collection activities to ensure timely and accurate receipt of customer payments. This includes resolving payment discrepancies, collaborating with sales partners, negotiating repayment terms with delinquent accounts, and determining appropriate actions for account write-offs. The role is essential to improving Days Sales Outstanding (DSO) and maintaining strong customer relationships.

Job Responsibility:

  • Manage AR aging and Days Sales Outstanding (DSO)
  • Review assigned accounts for short payments, overpayments, and late payments
  • Contact US customers (email/phone) regarding past-due invoices
  • Research payment discrepancies to determine if credits are needed or if customers must repay
  • Cash Application: One hire will be responsible for applying all incoming payments across all customers
  • Manual Invoicing: One person currently handles manual invoicing for non-automated sends
  • this task may be distributed to the full team
  • Accurately apply customer payments and ensure proper allocation across accounts
  • Investigate and resolve payment discrepancies
  • Process debit and credit transactions
  • Monitor customer payment trends to ensure compliance with payment terms (DSO improvement)
  • Manage assigned customer aging reports, including invoice follow-up and resolution
  • Research customer short/overpayments and determine if credits are due
  • Investigate customer deductions via customer portals to ensure proper accounting and promotional credits
  • Generate and manage aging reports to track outstanding balances and support collection efforts
  • Post cash receipts, reconcile outstanding balances, and prepare periodic accounts receivable reports
  • Maintain and summarize receivables data for reporting and analysis

Requirements:

  • 1–3 years in B2B Accounts Receivable and/or Collections
  • Advanced Excel proficiency
  • Pivot tables
  • VLOOKUP
  • English is required
  • Spanish preferred is a plus
  • Critical Thinking
  • Self-Starter
  • Excellent verbal and written communication skills
  • An extrovert who enjoys customer interaction is ideal
  • Minimum of 5 years of experience in B2B accounts receivable and collections
  • Proficiency in advanced Excel functions, including pivot tables and formulas
  • Strong analytical and critical thinking skills to address complex payment issues
  • Ability to work independently with minimal supervision and take initiative
  • Excellent verbal and written communication skills for engaging with customers and internal teams
  • Experience with high-volume invoicing and cash application processes
  • Familiarity with accounting systems such as Great Plains Dynamics is preferred

Nice to have:

  • Spanish language proficiency
  • Familiarity with accounting systems such as Great Plains Dynamics
What we offer:
  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
January 17, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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