Accounts Receivable Collections Specialist

• Establish relations with customers to collect payment while maintaining quarterly targets
• Resolve collection disputes utilizing appropriate leverage and procedures to successfully influence payment
• Develop strategies and provide recommendations on actions for escalated cases related to customer disputes and non-responsive customers
• Work with the Sales and Customer Success teams to jointly support the customer in any concern that could put timely payment at risk
• Efficiently communicate with Hootsuite’s billing department
• Review amounts recommended to be uncollectible
• Manage reconciliation of accounts and customer records
• Support the Sales Organization with onboarding of new customers

• Understanding of billing, collections and receivable procedures
• Proficient in MS Excel
• Experience with Zuora, Zendesk, Netsuite, and Salesforce is a plus
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
• Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects

Experience with Zuora, Zendesk, Netsuite, and Salesforce

• Health insurance including medical, dental, vision, life/disability insurances
• Employee and Family Assistance Program
• Group RRSP plan with a company match of up to 4% of base salary (Canada)
• 401k Plan with a company match (up to 4% of base salary) (US)
• Global Parental Leave: 26 weeks of full and partially paid leave for eligible employees