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The Accounts Receivable (AR) Collections Specialist is responsible for managing and collecting outstanding accounts receivable balances from existing clients, resolving customer billing issues, and reducing delinquency in accounts receivable. This role supports the accurate and timely application of payments and ensures a high standard of customer service.
Job Responsibility:
Collaborate with collections team members to maintain and manage assigned accounts
Conduct daily client outreach through phone and email, ensuring an organized and consistently scheduled follow-up process
Process and apply payments, conduct account reconciliations, and perform research as needed to resolve discrepancies
Gain a strong understanding of different client account types and contractual terms to accurately interpret invoicing practices
Prepare and present reports for monthly internal meetings as assigned
Communicate clearly and promptly with internal teams regarding account adjustments, terminations, and disputes, following established procedures
Work with leadership to escalate accounts that require additional attention beyond initial collection efforts
Perform other duties as needed to support the AR department
Requirements:
Bachelor’s degree required
Accounting or Business-related focus preferred
Experience with high-volume collections required
previous accounts receivable experience a plus
At least 1 year of customer service experience required
Experience with Salesforce and NetSuite preferred but not required
Proficiency in Microsoft Office Suite, especially Excel and Word
Strong oral and written communication skills
Excellent reading comprehension
Professional and customer service-oriented phone demeanor
Exceptional attention to detail, organization, and time management
Proactive self-starter who works well independently and as part of a team
Nice to have:
Experience with Salesforce and NetSuite
previous accounts receivable experience
What we offer:
comprehensive benefits package
annual bonus
dynamic, creative workplace environment
medical, vision, dental, and life and disability insurance