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Proactively manage overdue accounts to reduce outstanding balances and improve cash flow
Regularly review aging reports and prioritize significantly overdue accounts for immediate action
Document all collection activities, including customer interactions, in the system for accurate tracking and reporting
Evaluate accounts placed on credit hold and collaborate with Finance leadership to determine appropriate actions, such as releasing holds or escalating issues
Communicate credit hold decisions effectively with Customer Service and Sales teams to minimize disruptions
Investigate and resolve customer disputes related to pricing discrepancies, short payments, and unapplied cash to maintain accurate account records
Respond promptly to AR-related inquiries, such as requests for invoice copies, payment confirmations, and account statements, while maintaining professionalism
Prepare AR aging summaries and provide updates on collection efforts to leadership regularly
Identify patterns in collections and recommend process improvements to enhance efficiency and mitigate risks
Requirements:
Proven experience in accounts receivable, collections, or a related field
Strong knowledge of commercial collections and cash application processes
Proficiency in managing and resolving customer disputes related to payments and account discrepancies
Ability to analyze aging reports and prioritize accounts for follow-up
Excellent communication skills, with the ability to interact effectively with internal teams and external customers
Strong organizational skills and attention to detail to ensure accurate record-keeping
Proficiency in AR-related systems and tools
Ability to identify trends and recommend actionable improvements to optimize accounts receivable processes