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This role is responsible for maintaining accurate customer account records, posting payments, and helping ensure timely collection of outstanding balances. The ideal candidate is detail-oriented, organized, and comfortable working with invoice tracking, account reconciliation, and customer payment follow-up.
Job Responsibility
Monitor customer invoices and maintain accurate records of outstanding balances across assigned accounts
Post incoming payments promptly and apply receipts to the correct open invoices to keep ledgers current
Contact commercial customers regarding past-due balances and work toward timely resolution of unpaid items
Reconcile account activity by investigating payment discrepancies, short pays, and unapplied cash
Prepare and review aging summaries to identify delinquent accounts and support collection priorities
Assist with billing-related tasks to help ensure invoices are issued accurately and customer accounts remain up to date
Requirements
Experience supporting accounts receivable processes in a business environment
Working knowledge of commercial collections and customer account follow-up
Ability to perform cash application accurately and efficiently
Familiarity with billing activities, payment posting, and account reconciliation
Strong attention to detail with the ability to manage multiple transactions and deadlines
Clear written and verbal communication skills for interacting with customers and internal teams
What we offer
Medical, vision, dental, and life and disability insurance