Accounts Receivable Associate

• Review aging reports, prioritize accounts, and take action to reduce delinquency and overall exposure
• Manage a portfolio of customer accounts and perform consistent, proactive outreach via phone and email to collect past due balances
• Investigate and resolve account discrepancies, including short payments, unapplied cash, disputes, and billing issues
• Partner with Sales, Billing, Cash Applications, and Customer Service teams to resolve account issues and drive payment
• Provide customers with statements, invoice copies, and supporting documentation as needed
• Assist customers with payment solutions, including payment plans, autopay enrollment, and customer portal usage
• Proactively monitor accounts for credit risk and take ownership of escalation actions, including engaging Sales for account support and recommending credit holds or third-party referrals to leadership
• Maintain clear, accurate, and timely documentation of all collection activity within the accounts receivable system
• Ensure compliance with company policies, procedures, and documentation standards related to accounts receivable and collections activities

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred
• equivalent work experience will be considered
• 1–3 years of accounts receivable, bookkeeping, finance, or related experience
• Experience with accounting/ERP systems such as NetSuite, SAP, or similar platforms preferred
• Strong communication, negotiation, and follow-up skills
• Ability to prioritize and effectively manage a high-volume portfolio
• Strong problem-solving skills with the ability to identify issues and drive resolution
• High level of attention to detail and accuracy
• Proficiency in Microsoft Office, particularly Excel
• Ability to work both independently and collaboratively across teams
• Strong organizational and documentation skills with a focus on accountability and follow-through

Experience with AR tools such as Billtrust, HighRadius, Versapay, or similar platforms

• Medical, vision, dental, and life and disability insurance
• 401(k) plan