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You will be responsible for the accurate and timely posting of customer receipts and ensuring that the customer account balances are accurate. This position requires integrity and professionalism, as well as exceptional relationship building ability across all areas of the Business. The role will involve exposure to private and sensitive information, requiring confidentiality and discretion at all times.
Job Responsibility:
Daily uploads from the bank accounts
Daily bank account reconciliations
Investigate and resolve where possible unidentified customer receipts
Customer account reconciliations
Produce statements for cancelled DD customers' accounts
Resolve customer account queries in a timely manner
Assist with company's debt chase process
Proactively build relationships will colleagues and customers to facilitate the effective management of customer accounts
General accounting activities
Provide general support to the Finance Team as required
Requirements:
Ability to process data in an efficient and timely manner whilst maintaining a high degree of accuracy
Proven competence in the use of accounting systems, spreadsheets and word processing
Good numeracy skills and ability to process information quickly and effectively
Ability to work effectively with colleagues and other stakeholders
Ability to communicate effectively both orally and in writing
Ability to work methodically and systematically and to present information clearly and succinctly
To be fully literate in IT office based software packages
Excellent customer service skills
Above average ability to use spreadsheets
A flexible and proactive approach to problem solving
A committed team player who possesses a 'can do' approach and a willingness to cover for other team members as required
Ability to use own initiative
To be adaptable and have a confident approach to meet the challenges of a busy working environment
Using integrated computerised accounts system
Posting bank transactions and bank account reconciliations
Posting customer account transactions and reconciliations
Working in an accounting environment
Cross department collaborative working
working to challenging deadlines
Providing financial information to external auditors
What we offer:
Holiday allowance of 22 days plus bank holidays (increasing by each year of service, up to a maximum of 26 days)