Accounts Receivable Assistant Job at TM Forum (Kuala Lumpur)

Job Description

The Accounts Receivable Assistant will provide day to day operational support to the Accounts Receivable Manager across billing, collections administration, cash allocation, member query handling, reconciliations, and accounts receivable reporting. The role will help ensure that TM Forum's global receivables processes are accurate, timely, well controlled, and delivered with a member first approach. Based in Kuala Lumpur, this role will provide additional support to members and stakeholders across Asia, including Mandarin speaking members. Fluency in Mandarin is essential to enable clear, professional, and effective communication on billing, payment, and collection matters where members prefer or require Mandarin language support. The Accounts Receivable Assistant will work under the direction of the Accounts Receivable Manager, supporting prioritised workloads, maintaining accurate records, escalating complex issues appropriately, and contributing to a consistent global Accounts Receivable service.

Job Responsibility

Support the Accounts Receivable Manager with daily accounts receivable operations, including invoicing administration, collections follow up, cash allocation, credit note support, and member query resolution
Provide Mandarin language support for member communications relating to invoices, payment status, remittance information, outstanding balances, and collection follow ups
Assist with timely and accurate billing for global membership and services, ensuring member records, purchase order details, tax information, and billing instructions are complete and up to date
Monitor assigned debtor balances and ageing reports, issue reminders in line with agreed processes, and escalate overdue or high-risk accounts to the Accounts Receivable Manager
Apply and match receipts to customer accounts and invoices, investigate unapplied cash, and support prompt resolution of allocation issues
Support member payment queries involving bank details, remittance advice, cross border payment timing, withholding tax documentation, and local payment constraints
Maintain accurate Accounts Receivable documentation, evidence trails, correspondence records, and working papers to support audit requirements and internal controls
Assist with month end Accounts Receivable activities, including reconciliations, ageing analysis, schedules, and supporting information required by the Accounts Receivable Manager and wider Finance team
Help prepare regular accounts receivable reporting, including debtor ageing, collections progress, disputed balances, unapplied cash, and expected receipts
Work collaboratively with Membership, Sales, Events, Legal, and Finance colleagues to resolve member billing and payment issues efficiently
Contribute to process improvement by identifying recurring issues, supporting cleaner data, and helping the Accounts Receivable Manager improve member experience and operational efficiency

Requirements

Fluent Mandarin and English communication skills, with the ability to manage professional member communications in both languages
Experience in accounts receivable, credit control, billing, collections, cash application, or a similar finance operations role
Strong attention to detail and accuracy when handling invoices, customer accounts, receipts, reconciliations, and supporting documentation
Good working knowledge of Excel and confidence using finance, ERP, CRM, or billing systems
Clear, professional, and member focused communication style, with the ability to follow up assertively while maintaining positive relationships
Ability to work independently on assigned tasks while escalating issues, risks, and exceptions to the Accounts Receivable Manager in a timely manner
Strong organisational skills, with the ability to manage multiple priorities, deadlines, and member queries across different time zones
Understanding of basic internal controls, audit evidence, and the importance of maintaining accurate records

Nice to have

Experience supporting customers, members, or stakeholders across Asia, particularly Mandarin speaking accounts
Exposure to global or multi-currency receivables processes
Experience working with membership, subscription, events, technology, or telco organisations
Awareness of cross border payment issues, remittance processes, withholding tax documentation, or local banking requirements

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Accounts Receivable Assistant

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