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Gigaclear brings brilliant broadband digital happiness to our customers. We enable them to have Ultras Fast broadband. When they sign up to our service on a monthly subscription, you will make sure that you correctly enter customer data onto the billings system (training is provided) to help ensure we collect the right amount each month. You will learn about direct debits and banking and work closely with customers to help with queries around their subscription and make refunds if necessary. As you progress you will learn more about the preparation of payment data, bank reconciliations and contribute to the generation of billing reports and the analysis of data. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.
Job Responsibility:
Correctly enter customer data onto the billings system
Work closely with customers to help with queries around their subscription and make refunds if necessary
Learn about direct debits and banking
Learn more about the preparation of payment data, bank reconciliations and contribute to the generation of billing reports and the analysis of data
Requirements:
Accounts Receivable experience
Experience in administration or customer service
Proactive attitude
What we offer:
Generous employer pension
up to 8% matched contribution
Income protection & life assurance
25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
Unlimited access to online training and development content via our Learning Management System
Long service benefits and monthly employee recognition
Enhanced maternity and paternity provisions
Flexible working environment
Health & Wellbeing initiatives and company funded social events