Accounts Receivable (AR) Call Centre

• Perform pre-call analysis and check the status by calling the payer or using IVR or web portal services
• Maintain adequate documentation on the client software to send the necessary documentation to insurance companies and maintain a clear audit trail for future reference
• Record after-call actions and perform post call analysis for the claim follow-up
• Assess and resolve inquiries, requests, and complaints through calling to ensure those customer inquiries are resolved at the first point of contact
• Provide accurate product/ service information to the customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received, etc prior to making the call
• Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials/underpayments

• Candidate must be fluent in English
• Flexibility to work in night shift, according to US office timings and holiday calendars
• Fast learner with the ability to talk to people effectively, and adapt well to different situations for meeting operational goals
• Basic working knowledge of computers
• Degree/diploma in arts or sciences without any current arrears

Prior experience in an international call center is an advantage, but not compulsory