Accounts Receivable and Collections Specialist

• Monitor assigned accounts for overdue payments, discrepancies, and payment trends
• Investigate and resolve short payments, overpayments, and deductions through customer portals or direct communication
• Apply incoming payments accurately across customer accounts and ensure proper allocation
• Process debit and credit transactions while maintaining accurate records for reporting purposes
• Generate and manage aging reports to track outstanding balances and support the collection process
• Collaborate with internal teams and sales partners to address payment issues and negotiate repayment terms
• Research and resolve customer claims and promotional credits to ensure proper accounting
• Handle manual invoicing tasks and cash application duties for high-volume operations
• Reconcile accounts receivable data and prepare periodic reports for analysis
• Maintain detailed documentation of collection activities and provide insights to improve financial performance

• Minimum of 1–3 years of experience in B2B accounts receivable and collections
• Advanced proficiency in Excel, including pivot tables and complex formulas
• Strong critical thinking skills to analyze discrepancies and resolve payment issues
• Ability to work independently and proactively without requiring constant supervision
• Excellent verbal and written communication skills for interacting with clients and internal teams
• Bilingual proficiency in English with Spanish as a preferred skill
• Familiarity with high-volume invoicing and cash application processes

Experience with Microsoft Great Plains Accounting or similar systems is a plus

• Medical, vision, dental, and life and disability insurance
• Eligible to enroll in company 401(k) plan