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Reporting to the Group Operations Financial Controller, the Accounts Receivable Analyst is responsible for overseeing the company’s accounts receivable function, ensuring that payments are collected and allocated on time. This role involves technical accounting skills and works closely with other departments to ensure smooth financial operations. The ideal candidate will be detail-oriented, with a strong understanding of financial controls and have experience working in the hospitality industry.
Job Responsibility:
Ensure that all transactions of a monetary nature are controlled and accounted for in the correct manner
Ensure timely & accurate reporting on all bank transactions, accurately posting to the Accounting Ledgers
Ensure timely and accurate invoicing to customers, in accordance with contractual terms and company policies
Daily allocation and reconciliation of all assigned control accounts (including but not restricted to Bank Suspense Account/Petty Cash/Deposits/Gift Vouchers/Advance tickets/Cash floats)
Ownership of the customers refunds processes as required
Monitor cash receipts and ensure accurate and timely posting to the general ledgers
Reconcile accounts receivable reports, ensuring that any discrepancies are promptly addressed and resolved
Assist in month-end activities and processes
Dealing with customer/venue queries and issues with regards to the payment gateway and the main systems (EPOS-Tevalis
Membership-Nexudus
Events-Tripleseat
SevenRooms) into the Group
Act as the main point of contact for customers regarding payment-related issues and disputes
Work with customers to resolve billing or payment issues, escalating more complex problems to senior management when needed
Maintain positive relationships with customers to ensure prompt payments and long-term business partnerships
Work closely with Events, Membership, Restaurant, and Finance departments to ensure smooth communication regarding customer accounts, invoicing, and collections
Collaborate with the senior management to assess and mitigate risks related to customer payments
Ensure adherence to internal controls, policies, and procedures in line with financial regulations and company standards
Ensure that financial processes comply with tax regulations, hospitality industry standards, and other relevant financial regulations
Utilize the company’s accounting software (e.g., Xero) to manage financial data, run reports, and perform reconciliations
Identify opportunities to improve financial processes and systems within the finance department, ensuring efficient operations and reporting
Support the integration of new financial systems or software to improve financial reporting and analysis
Requirements:
Proven experience (1+ year) in accounts receivables, ideally within the hospitality industry or a similar service-based sector
A degree in Accounting, Finance, or related field
Professional qualification (e.g., ACCA, CIMA) or in progress
Proficient in accounting software (e.g. Xero) and advanced Excel skills
A strong understanding of the hospitality industry, including revenue streams (rooms, food and beverage, events, etc.) and financial operations
Excellent verbal and written communication skills, with the ability to explain complex financial information in a clear and concise manner to non-financial stakeholders