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Manage assigned portfolio, which mainly includes dedicated contract customers, but may also include some TL loads (Interactive Logistics), and equipment sales invoices
Investigate and resolve payment discrepancies in alignment with customer-specific billing agreements
Maintain comprehensive knowledge of assigned customer contracts, rate structures, reporting requirements, and billing nuances
Document collection activity and account requirements in Workday
Generate, review, and analyze AR aging and exception reports to prioritize high-risk or delinquent accounts
Meet departmental goals related to collections, aging thresholds, and DSO targets
Send monthly open invoice listings per customer specifications (timing, format, and requirements)
Contact customers via email and phone to resolve outstanding balances professionally and efficiently
Identify accounts for write-off consideration and provide supporting documentation
Requirements:
Bachelor Degree or 1-2 yrs AR Experience
Strong computer skills – Microsoft Office Excel (pivot tables and vlookups)
Outgoing personality
Analytical
Self-Starter
Nice to have:
Preferred experience with Workday
What we offer:
After 6 months of employment, you can work 1 day from home