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Oversee assigned customer accounts by recording incoming payments, processing credit memos, and maintaining accurate receivable balances
Support month-end accounts receivable close by reviewing open items, preparing reconciliations, and helping ensure timely completion of reporting activities
Investigate account discrepancies and resolve billing or payment issues through detailed analysis of statements and transaction history
Perform business-to-business collections outreach to follow up on outstanding balances and encourage prompt payment from commercial clients
Reconcile customer accounts on a routine basis to confirm that cash activity, credits, and invoices are properly reflected
Prepare and review credit-related documentation, including customer statements and supporting records for account adjustments
Apply cash receipts accurately and in a timely manner while monitoring unapplied payments and researching exceptions
Partner with internal stakeholders to address account questions, clarify billing matters, and improve overall collection results.
Requirements:
Experience in accounts receivable with hands-on responsibility for account maintenance and payment processing
Background in commercial collections, including direct communication with business customers regarding past-due balances
Working knowledge of cash application procedures, cash activity review, and account reconciliation practices
Familiarity with billing support functions and the ability to identify and resolve invoice or payment discrepancies
Strong attention to detail with the ability to manage multiple assigned accounts accurately and efficiently
Proficiency in analyzing receivables data and using financial records to support collections and reconciliation efforts
Effective written and verbal communication skills for interacting with customers and internal business partners.