Accounts Receivable Analyst

• Manage assigned past-due accounts by adhering to established collections policies and procedures
• Investigate and resolve payment barriers by coordinating with customers and internal teams to address invoicing issues, payment methods, or account discrepancies
• Conduct thorough research of delinquent accounts, collaborating with internal teams to resolve customer claims
• Identify root causes of non-payment and determine appropriate actions to resolve issues effectively
• Utilize customer service tools and systems to respond promptly to inquiries, troubleshoot problems, and provide educational guidance
• Document customer interactions, findings, and progress in Salesforce or VersaPay platforms
• Communicate clearly and accurately with customers and internal stakeholders, providing regular updates and closing communication loops
• Escalate complex cases to appropriate teams or individuals and provide proactive follow-up for resolution
• Build and maintain strong relationships with internal and external partners to enhance collaboration and problem-solving
• Continuously learn and apply knowledge of business processes to achieve organizational and individual goals

• Bachelor’s degree or equivalent combination of education and experience
• Minimum of three years of experience in a similar or equivalent role
• Strong problem-solving skills with a customer-focused approach
• Familiarity with invoicing and payment portal software, such as Salesforce or VersaPay
• Proficiency in Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook
• Ability to maintain confidentiality and handle sensitive information responsibly
• Excellent verbal and written communication skills with a detail-oriented approach

Preferred experience in customer service, finance, or contract specialist roles

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan