Accounts Receivable / Accounts Payable Clerk

• Support the finance team across daily AR and AP operations, owning routine transactions and escalating non-routine items as appropriate
• Assist with customer and vendor onboarding by establishing accurate contacts, W-9s, and payment details, and confirming who receives and approves invoices to prevent downstream delays
• Generate invoices from sales orders once items are fulfilled, and prepare Pro Forma or advance invoices when requested
• Enter and code vendor bills in NetSuite, match to purchase orders and receipts where applicable, and route for approval ahead of payment runs
• Send digital invoices promptly following service delivery or receipt of vendor invoice, and route all AR communications through the company's system of record to maintain finance team visibility
• Run the day-to-day collections cadence, including automated reminders, structured follow-up on past-due invoices, and consistent customer outreach across the aging cycle
• Prepare weekly payment runs (ACH, check, and card), confirm approvals, and respond to vendor inquiries on payment status
• Flag aged balances to senior accounting staff and support enhanced collections steps, including phone outreach, statement notices, sales team coordination, and order-hold requests
• Reconcile incoming and outgoing payments in real time within NetSuite and across connected payment platforms, support customers and vendors using digital payment methods such as ACH, credit card, and instant bank transfers, and assist with bank and credit card reconciliations during the monthly close
• Coordinate with Sales and operational teams on disputes and special-circumstance accounts, gathering documentation and routing to senior accounting staff for resolution
• Review AR and AP aging reports regularly to identify slow-payment patterns and upcoming vendor obligations, and prioritize collections and payment effort accordingly
• Maintain shared collections trackers and account-level outreach logs, keeping collection status readily available to leadership
• Monitor shared inboxes and case queues for AR and AP-related client inquiries and payment notices, routing items as appropriate
• Support the Finance team's weekly AR and AP review by keeping balances, statuses, and notes current
• Participates in special projects as required
• Accomplishes all other duties and tasks as appropriately assigned or requested

• 1+ years of accounts receivable, accounts payable, collections, or billing experience, ideally in a B2B environment
• Hands-on experience with NetSuite, including AR and AP transactions, customer and vendor records, and saved reports
• Familiarity with digital payment platforms (e.g., Paystand, ACH, credit card processing) and real-time payment matching
• Strong Excel skills, including maintaining shared tracking files and producing aging or status reports
• Excellent written and verbal communication skills, with the ability to maintain a professional, customer- and vendor-friendly tone during collections and AP outreach
• High attention to detail and accuracy, particularly in invoice generation, bill coding, payment application, and customer and vendor records
• Ability to manage a consistent follow-up cadence across many accounts without losing track of escalations
• Comfort working cross-functional with Sales, Managed Services, and Finance, gathering information and supporting senior accounting staff on dispute and order-hold decisions
• Experience with client-facing self-service AP portals or other AR automation tools (a plus)

Experience with client-facing self-service AP portals or other AR automation tools