Accounts Manager Jobs

Gsource Technologies LLC

Location:
India, Pune City

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

We are seeking an experienced Key Accounts Manager to oversee customer success, account management, and daily deliverable management for assigned accounts. This role involves managing existing clients, maintaining daily communications, ensuring timely and accurate delivery of client deliverables, and driving business growth through recurring accounts. The Account Manager will coordinate closely with the respective engineering or architectural departments responsible for producing the CAD and BIM drawings, ensuring that all deliverables meet the client’s specifications and deadlines. Additionally, you will work with Sales, Operations, Project Management, Contracting, and management teams to ensure successful metrics for the accounts.

Job Responsibility:

Develop and maintain strong, long-term relationships with key clients, serving as their primary point of contact
Understand customer needs, goals, and pain points to provide tailored solutions that drive value
Proactively engage with customers to ensure product adoption, satisfaction, and retention
Conduct regular business reviews and customer check-ins to assess performance and growth opportunities
Identify upsell and cross-sell opportunities within existing accounts to maximize revenue
Collaborate with sales and marketing teams to drive expansion strategies
Negotiate contract renewals and expansions to ensure long-term partnerships
Analyze account performance and market trends to inform strategic decision-making
Work closely with internal teams, including sales, marketing, and product, to align customer success strategies with business objectives
Provide customer feedback to product teams for continuous improvement
Develop and optimize customer success processes, playbooks, and best practices
Mentor and guide junior account managers to enhance team performance

Requirements:

10+ years of experience in account management, customer success, or a related field, with at least 4 years in a leadership role
Experience in CAD and BIM services or a similar technical field is preferred
Proven ability to cultivate and maintain strong client relationships
Strong analytical skills to drive business growth through data and trend analysis
Excellent communication skills, with the ability to influence and negotiate effectively
Strong collaborative skills, working across teams to align objectives
Ability to anticipate challenges and proactively develop effective solutions
Familiarity with CRM tools and customer success platforms
Demonstrated experience in managing daily deliverables for multiple accounts, ensuring client satisfaction and operational excellence

What we offer:

Salary at par with the industry
Mediclaim
Sodexo Meal Pass
Annual Variable Pay - Incentives

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

View All Jobs In This Company

Job Link Share:

Accounts Manager