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Accounts Field Representative

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Aaron's

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Location:
United States , Pompano Beach

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

17.00 - 20.00 USD / Hour
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Job Description:

The Field Visit Specialist works proactively with customers to resolve past due lease renewal payments and obtain payments in an effective, timely, and appropriate manner to include field visiting, with a responsibility to meet or exceed company performance standards.

Job Responsibility:

  • Field Visiting: Carries out all field visit activities of the call center by visiting past due customers in-home, as necessary, to obtain lease renewal payments or secure the return of leased merchandise while maintaining a high level of customer satisfaction
  • Utilizes technology provided to execute the field visit processes
  • Documents all customer appointments and maintains updated and accurate customer information
  • Records electronic customer interactions accurately with every contact
  • Processes payments and posts amounts paid to customer accounts
  • Customer Counselor: Educates the customer on the benefits of timely lease agreement renewal payments
  • Recommends use of components from the full suite of proprietary renewal tools with the intention of assisting customers to ownership
  • Monitors and recommends payment frequency and renewal date changes based on customer payment history and pay dates
  • Vehicle and Protecting Company Assets: Operates company vehicles in a safe manner and in accordance with all applicable laws
  • Conducts daily inspection of assigned delivery vehicles to ensure safety and maintenance guidelines are met
  • Protect company assets and maintain company confidentiality
  • Returns: Executes merchandise returns due to non-payment as directed
  • Quality assures merchandise that is returned
  • Compliance: Maintains the highest level of compliance with renewals policy, procedures, and company compliance requirements, as well as applicable regulations and laws

Requirements:

  • High School diploma or equivalent required
  • 2 years of college or 2 years of previous management experience preferred
  • Collections experience required
  • 2 years preferred
  • Proficient computer skills
  • Strong communication and interpersonal relationship skills both in person and over the phone
  • Ability to work with minimum supervision
  • Excellent organizational skills
  • Safely operate company vehicles
  • keep up with vehicle maintenance
  • General product knowledge preferred
  • Uphold the Company’s brand and protect company assets
  • Ability to work schedule of budgeted hours varying from 8am to 9pm, Monday through Saturday
  • Must be 21 years of age or older with a valid driver’s license
  • Satisfactory MVR, D.O.T physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s Diver Qualification Policy
  • Position routinely requires lifting, loading, and moving 50-300 pounds of merchandise

Nice to have:

  • 2 years of college or 2 years of previous management experience
  • 2 years collections experience
  • General product knowledge
What we offer:
  • Paid time off, including vacation days, sick days, and holidays
  • Medical, dental and vision insurance
  • 401(k) plan with contribution matching
  • Exclusive discounts on our huge selection of products
  • Work Today, Get Paid Tomorrow!
  • Sundays off

Additional Information:

Job Posted:
January 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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