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The Accounts Director, Trusted Care Network will serve as an individual contributor responsible for driving customer utilization of Spring Health services through preferred plan designs and access strategies within employer-sponsored health plans. This role sits at the intersection of payer strategy, employer benefits design, and commercial growth, ensuring Spring Health is positioned as the default, high-value mental health solution within customer benefit ecosystems.
Job Responsibility:
Own senior-level strategic relationships with enterprise customers and health plan stakeholders, serving as a trusted advisor who can influence benefit decisions, secure alignment on preferred plan designs, and drive utilization outcomes tied to commercial value
Partner with Sales and Customer Success teams on complex enterprise deals and renewals, shaping benefit design strategy, pricing narratives, and value cases that differentiate Spring Health and accelerate deal velocity, expansion, and long-term revenue growth
Design and operationalize utilization-driving strategies within preferred benefit designs (e.g., steerage models, benefit tiers) that directly support customer adoption, engagement, and ROI realization
Partner with Enablement and Product Marketing teams to create clear, compelling narratives, tools, and frameworks that help employers and payers understand how preferred plan design drives utilization, outcomes, and financial value
Translate commercial feedback, buyer objections, and customer requirements into actionable input for Product teams, shaping capabilities that remove friction in sales cycles and improve utilization post-sale
Represent Spring Health in executive customer meetings, advisory boards, and industry forums, positioning the company as a strategic partner and strengthening credibility in utilization-driven benefit design
Continuously synthesize customer insights, competitive dynamics, and market trends to inform sales strategy, positioning, pricing discussions, and future growth opportunities
Requirements:
8+ years of experience in health plan strategy, benefits consulting, enterprise sales, payer strategy, or healthcare operations
experience in benefits consulting, health tech or enterprise SaaS strongly preferred
Demonstrated commercial acumen, including experience supporting complex sales cycles, influencing buying decisions, and driving expansion within enterprise accounts
Strong understanding of employer-sponsored health plans, regulations, benefit design levers, and utilization management strategies
Proven ability to communicate value clearly to executive buyers, translating clinical or operational concepts into compelling business cases
Experience partnering with Sales and Customer Success teams to shape deal strategy, renewal positioning, and account growth plans
Exceptional executive presence, storytelling, and negotiation-influencing skills
Track record of cross-functional leadership across Product, Clinical Operations, Sales, and Customer Success
Entrepreneurial mindset with comfort operating in ambiguous, high-impact environments
Bachelor’s degree required
advanced degree (MBA, MPH, Clinical licensure, or equivalent) preferred
What we offer:
Health, Dental, Vision benefits start on your first day
HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
Competitive paid time off policies including vacation, sick leave and company holidays
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
Access to Noom, a weight management program
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year
$200 per year donation matching to support your favorite causes