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Accounts Collections Executive

United Kingdom, Marlow · Job Posted December 26, 2025
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Job Description

You will be part of a large team of Accounts Collections Executive. The main focus of the team is to collect overdue and outstanding debt owed to the business, whilst also helping to resolve account queries and ensuring there is a smooth process from point of order to payment of the account. We are looking for an Accounts Collections Executives, to help support our team, and to take on collections for approximately 700-800 accounts. The main purpose of the role is to collect overdue payments whilst still maintaining the high levels of customer care, since Softcat takes pride in the level of support that we offer.

Job Responsibility

  • Building and sustaining strong relationships with our Customers, Sales teams and with the other business operation departments within Softcat
  • Chasing and collecting payment of invoices that are owed to Softcat
  • Can work on your own, to secure these payments by both telephone and E-mail collection
  • Work closely with both the Sales team and Customer Service team, to help resolve any queries that are bought to your attention by our customers
  • Updating our internal systems, to make sure thorough notes are kept on all forms of communication relating to each customer

Requirements

  • A proven record of Accounts collections work, with the ability to hit the ground running
  • Excellent attention to detail
  • Excellent communication skills with a passion for working with people and the ability to quickly build and sustain strong relationships. Effective negotiation skills – Accounts Payable Assistant through to Director level
  • Strong planning, organisation, and administration skills with use of internal systems and Excel

What we offer

  • Pension
  • Share incentive plan
  • Life Assurance
  • Healthcare
  • Holiday
  • Trips
  • Vouchers
  • Partner/family Benefits
  • Perklife
  • Maternity, Paternity and Adoption support

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