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Assist the Credit Manager in maintaining proper credit procedures throughout the hotel in accordance with both local and Four Seasons Hotels Limited policies and procedures
Maintain a harmonious and professional relationship with co-workers, supervisors and all departments
Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Conduct self in a professional manner at all times to reflect the high standards of Four Seasons Hotels
Print, prepare and mail statements for outstanding C/L accounts at least twice per week
Answer guest and credit card inquiries concerning accounts including the documentation and preparation of adjustments if necessary on a timely basis
Prepare and maintain complete, accurate and organized records for all outstanding accounts as directed by the Credit Manager
Ensure all Travel Agent payments are properly reviewed/verified, audited and all Travel Agents have valid IATA number (or equivalent) and ensure that payments are not made for non-commissionable transactions and the Travel Agent is eligible to receive payment
Review group and catering contracts, establish understanding of billing arrangements and follow up on deposits and prepayments
Assist the Income Auditor, if necessary, in reconciling the City Ledger totals
Assist the Credit Manager in the performance of his/her other duties as requested
Collect payments to City Ledger Accounts daily
Communicate promptly with the Credit Manager on any discrepancies in billing payments and other potential problems
Assist in other areas of the Accounting office as needed
File documents and reports
Requirements:
Excellent written and verbal communication skills to prepare and deliver reports
Plan and monitor duties to ensure effective and efficient use of all available resources in order to make the greatest impact on the Hotel's/Resort's objectives
Strong interpersonal and relationship-building skills to work with peers, superiors and clients
Work in a safe, prudent and organized manner
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide