Accounting Success Team Lead

Finaloop is reinventing accounting for eCommerce and DTC brands. We're a fast-growing, tech-driven startup providing real-time, automated financial solutions—combining powerful AI with human expertise. Our platform gives fast-scaling brands the clarity they need to grow with confidence, without the mess of spreadsheets or old school outdated accounting tools. We’re building a company where AI isn’t just a buzzword—it’s embedded into everything we do. We move fast, think big, and keep our customers at the center of every decision. About the Role: We're looking for a strategic, hands-on Director of Customer Success — someone who gets to do what most CS leaders rarely do: build from scratch. Finaloop is growing fast, our customers love the product, and the CS motion is still wide open. You'll design a modern, revenue-driven org that covers every engagement level, from scaled smart-touch all the way to premium high-touch, all under one roof. Plus, you'll have AI as a real tool from day one — woven into how we onboard, engage, and grow customers, not just a buzzword in a deck. If you've been waiting for the right moment to show what CS can really do for growth — this is it.