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The position is responsible for all aspects of accounts receivable for the Veterinary Health Center. This position will evaluate client accounts, accept payments, reconcile cash drawers and receipts and assist the client with any account needs necessary. This position will also work directly with the business manager to resolve any client queries or problematic situations that may arise, including but not limited to nonpayment, delayed payments and other irregularities. Days will vary week to week (working 7 days a week) 3pm to midnight.
Job Responsibility
Evaluate patient account to ensure all transactions have posted to the account
Accept payments (cash/credit card/check/CareCredit) from client
Calculate and return change when required by the payment method
Maintain adequate change denominations in the cash drawer and request additional change as needed
Reconcile cash drawers and sales receipts at required points and end of shift
Review/Correct the DYPY (Daily Payment Report) report at required points
Communicate with clients via face to face/phone/email while acting with sensitivity and understanding because clients are often facing unplanned medical expenses and/or the death of a pet
Answer client questions, explain policies and available payment options using administrative knowledge
Work with manager on client payment problems and/or credit issues as needed
Work as a member of the A/R team to ensure accuracy and meet goals
Monitor client account details for non-payments, delayed payments and other irregularities
Research and resolve client queries when needed
Track and work with the Business Manager resolving outstanding payment issues with hospital clients
Follow up on collection and allocation of payments
Collaborate with the Business Manager in resolution of problematic situations with client financial issues
Follow established procedures for processing receipts and collections activity
When needed assist with monthly generation of client invoices and statements, distribution of monthly invoices and review sorted statements checking for billing errors
When needed call/communicate with clients that have past due balances at 30/60 days and document communication, and other duties as assigned.
Requirements
High school diploma (or equivalent)
6 months of relevant experience. Requirements may be met through a combination of education and experience.
Nice to have
Bachelor’s degree in business or related field
2-3 years experience in cashiering or accounts receivable area