Accounting Specialist

This position serves as the customer service operations lead. This position is critical to the effectiveness of the office through access to student payments and cashiering services, and through interpretation of student financial data. This position analyzes the impact of tuition and fee assessment, payment options and penalties, and ensures consistent and accurate financial data and responses to customer service questions. This position also compiles and analyzes customer engagements (phone calls, emails, in person visits, etc.) in order to improve overall customer service. Communication of numerous policies and procedures are critical, as well as developing relationships with all staff members throughout the office and campus, to ensure consistent and top tier customer service.