Accounting Representative

• Provides customer support across multiple lines of insurance by handling inbound and outbound phone calls and responding to emails to address inquiries and resolve discrepancies
• Fosters and builds relationships with internal departments and external customers to ensure a positive customer experience
• Handles inquiries from internal and external customers related to billing and payments
• Communicates effectively through clear written and verbal communication
• Applies working knowledge of multiple billing and policy systems and related procedures to accurately administer billing, record payments, and reconcile billing statements
• Conducts follow‑up on delinquent accounts, including communication with collection agencies, insurance agents, and insureds
• Gathers and organizes data to support the creation of standard and ad hoc reports
• Performs other duties as assigned

• High School Diploma or equivalent preferred
• Generally, a minimum of 3 years of experience in accounting support functions
• Billing and collections experience preferred
• Possesses advanced organizational abilities to manage multiple tasks efficiently
• Knowledge of relevant state and federal regulations and company policies/guidelines related to insurance accounting
• Strong attention to detail organizational skills, and problem-solving abilities
• Demonstrates interpersonal and communication skills
• Proven ability to handle confidential information with discretion

Billing and collections experience preferred

• medical, dental, and vision coverage
• wellness plans
• parental leave
• adoption assistance
• tuition reimbursement
• Paid Time Off and paid holidays
• a 401(k) plan with company match
• an employee stock purchase plan
• commuter benefits