Accounting Customer Success Lead Job at DualEntry (New York City)

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Logistics Customer Success Lead

Our client in the transportation industry, a well-known and respected company th...

Location

Canada , Dollard-Des-Ormeaux

Salary:

60000.00 - 70000.00 CAD / Year

Randstad

Expiration Date

August 24, 2026

Requirements

2-3 years logistics in the transport or brokerage industry
Experience in cross-border sales of LTL and FTL solutions
Familiarity with class and discount pricing structures
Be self-managed and able to meet the requirements of the position with minimal supervision

Job Responsibility

Manage new accounts and expand our presence in the small package and part batch market
Develop relationships with decision-makers and show them how a 3PL offers real added value
Coordinate shipments from A to Z, from booking to negotiation, including tracking, mainly for partial loadings
Support the international logistics team with maritime and air shipments

What we offer

Full-time permanent position from Monday to Friday
Office located in Dollard-des-ormeaux, free parking
The work model is flexible (home / office)
Base salary negotiable 60k-70k range
Benefits package included, insurance
3 weeks of vacation + additional days off
Excellent work environment, team environment, internal advancement opportunities

Fulltime

Logistics Customer Success Lead

Our client in the transportation industry, a well-known and respected company th...

Location

Canada , Dollard-des-Ormeaux

Salary:

60000.00 - 70000.00 CAD / Year

Randstad

Expiration Date

July 30, 2026

Requirements

2-3 years logistics in the transport or brokerage industry
Experience in cross-border sales of LTL and FTL solutions
Familiarity with class and discount pricing structures
Be self-managed and able to meet the requirements of the position with minimal supervision

Job Responsibility

Manage new accounts and expand our presence in the small package and part batch market
Develop relationships with decision-makers and show them how a 3PL offers real added value
Coordinate shipments from A to Z, from booking to negotiation, including tracking, mainly for partial loadings
Support the international logistics team with maritime and air shipments

What we offer

Full-time permanent position from Monday to Friday
Office located in Dollard-des-ormeaux, free parking
The work model is flexible (home / office)
Base salary negotiable 60k-70k range
Benefits package included, insurance
3 weeks of vacation + additional days off
Excellent work environment, team environment, internal advancement opportunities

Fulltime

Logistics Customer Success Lead

Our client in the transportation industry, a well-known and respected company th...

Location

Canada , Dollard-Des-Ormeaux

Salary:

60000.00 - 70000.00 USD / Year

Randstad

Expiration Date

July 23, 2026

Requirements

2-3 years logistics in the transport or brokerage industry
Experience in cross-border sales of LTL and FTL solutions
Familiarity with class and discount pricing structures
Be self-managed and able to meet the requirements of the position with minimal supervision

Job Responsibility

Manage new accounts and expand our presence in the small package and part batch market
Develop relationships with decision-makers and show them how a 3PL offers real added value
Coordinate shipments from A to Z, from booking to negotiation, including tracking, mainly for partial loadings
Support the international logistics team with maritime and air shipments

What we offer

Full-time permanent position from Monday to Friday
Office located in Dollard-des-ormeaux, free parking
The work model is flexible (home / office)
Base salary negotiable 60k-70k range
Benefits package included, insurance
3 weeks of vacation + additional days off
Excellent work environment, team environment, internal advancement opportunities

Fulltime

Lead Customer Success Manager – AI-Native / Equity / SaaS / Player-Coach

A Series A AI-native SaaS company — backed by the founders of Gainsight and Fres...

Location

Salary:

115000.00 - 150000.00 USD / Year

Sales Talent Inc

Expiration Date

Until further notice

Requirements

3–5+ years in customer success in B2B SaaS — with strategic mid-market and enterprise account ownership and real NRR/GRR responsibility
Revenue enablement, sales tech, or GTM tech experience strongly preferred
Player-coach experience or clear readiness
Startup experience — has built without a net
AI-native — AI has changed how you work
Sales or pre-sales background before CS a strong plus
Active CS community presence a plus

Job Responsibility

Own a portfolio of marquee and strategic accounts end-to-end
Coach one direct report and shape the CS playbook
Lead executive business reviews framed around customers’ board commitments
Be the internal voice of the customer across sales, product, and engineering
Help build the CS operating model, health score, and intervention protocols

What we offer

Equity
401k
Health, dental, and vision insurance
Flexible PTO
Travel expenses covered for customer onsites, conferences, and team events

Fulltime

Customer Success Lead - LATAM

As the Customer Success Lead you’ll lead a team of experienced Customer Success ...

Location

Mexico

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Success or post-sales roles within SaaS, ideally some of this with accounts in Spanish LATAM regions
Deep understanding and experience successfully managing customer relationships within the Spanish LATAM region
Demonstrated technical acumen with the ability to upskill and enable the team - fostering confidence in navigating product capabilities, integrations, and data insights to strengthen customer outcomes
8+ years of direct people leadership experience - managing CSMs, driving team quota, and developing talent through coaching and enablement
Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios
Demonstrated success in exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management
Expertise in CS methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment)
Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes
Strong builder mindset - you thrive in building from scratch, redefining processes and playbooks, and operating with an AI-first mindset
Language requirements: Must be fluent in English and Spanish

Job Responsibility

Lead, coach, and develop a high-performing CS team, owning team and regional NRR performance, customer retention, and expansion goals
Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices
Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities
Set strategic direction for the team, aligning customer success initiatives with company goals and market trends
Monitor and optimize delivery quality across all accounts, ensuring consistency, excellence, and predictability in customer outcomes, implementing scalable processes that improve accuracy, visibility, and operational efficiency
Design and implement repeatable playbooks for renewals, upsells, and adoption
automate workflows and tools to scale team impact
Own the ongoing development and optimization of best practices for Enterprise, Commercial and Scale playbooks, ensuring consistent execution, measurable impact, and continuous refinement as the business evolves
Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums
Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies

What we offer

Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Customer Success Lead - EMEA

As Luma’s platform adoption accelerates across enterprises and the creative netw...

Location

United Kingdom , London

Salary:

Not provided

Luma AI

Expiration Date

Until further notice

Requirements

5–8+ years experience in Customer Success, Implementation, or Account Management within SaaS, AI or enterprise technology
Strong ability to build trust with both technical teams and business stakeholders
Comfortable working with complex or technical platforms and explaining them clearly
Highly organised with the ability to manage multiple enterprise customer relationships
Someone who thrives in fast-moving, ambiguous environments and enjoys building processes as the company scales

Job Responsibility

Partner with customers to ensure successful onboarding and adoption of Luma’s platform and Luma Agents
Define and track customer success metrics and health signals across different customer segments
Run regular business reviews and strategic check-ins with enterprise customers
Identify opportunities for expanded usage, new creative workflows and additional use cases
Act as the voice of the customer internally, working closely with product and engineering teams
Translate customer feedback into clear product insights and prioritised improvements
Help build the Customer Success playbooks, processes and tooling that will scale with the company

Fulltime

Customer Success Lead

As the Customer Success Lead you’ll lead a team of experienced Customer Success ...

Location

India

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

Lead, coach, and develop a high-performing CS team, owning team and regional NRR performance, customer retention, and expansion goals
Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices
Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities
Set strategic direction for the team, aligning customer success initiatives with company goals and market trends
Monitor and optimize delivery quality across all accounts, ensuring consistency, excellence, and predictability in customer outcomes, implementing scalable processes that improve accuracy, visibility, and operational efficiency
Design and implement repeatable playbooks for renewals, upsells, and adoption
automate workflows and tools to scale team impact
Own the ongoing development and optimization of best practices for Enterprise, Commercial and Scale playbooks, ensuring consistent execution, measurable impact, and continuous refinement as the business evolves
Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums
Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies

What we offer

Innovative culture
Growth paths
Learning & development: annual discretionary stipend
Social travel: annual discretionary stipend
Annual company offsite
Co-working: monthly co-working stipend

Fulltime

Lead Customer Success Account Manager

With over 17,000 employees worldwide, the mission of the Customer Experience & S...

Location

Germany , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND several years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND several years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR equivalent experience

Job Responsibility

Customer Relationship Management: support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health
Customer Success Leadership and Customer Strategy and Growth: listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account
align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work
Customer Success leadership - Delivery and program Management: support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success
initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account
meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage an understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue

Fulltime

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Accounting Customer Success Lead

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