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Accounting Customer Service Specialist

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Robert Half

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Location:
United States , Birmingham

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for a detail-oriented Accounting Customer Service specialist to join a fully remote team supporting commercial insurance operations in Birmingham, Alabama. This contract to possible permanent opportunity is ideal for someone who can combine strong customer support abilities with practical accounting knowledge in a fast-paced, high-volume setting. The person in this role will help resolve payment-related questions, support accounts payable and accounts receivable activities, and work closely with internal teams to keep financial inquiries moving efficiently. This position offers a hybrid schedule with two days in the office.

Job Responsibility:

  • Respond to inbound customer and internal inquiries related to accounting matters, providing timely and effective support
  • Assist with accounts payable and accounts receivable questions by researching account activity and clarifying payment or billing issues
  • Review invoices, gather needed documentation, and help address discrepancies to support accurate processing
  • Manage a high volume of requests while maintaining accuracy, organization, and strong follow-through
  • Use accounting and ticketing systems to document issues, track open items, and update records as needed
  • Access spreadsheets and system data to locate financial information and support resolution of customer concerns
  • Communicate clearly in writing and by phone with stakeholders regarding invoice status, account questions, and related next steps
  • Support evolving accounting operations by taking on additional administrative and financial service tasks as business needs change

Requirements:

  • Previous experience in a customer service role with regular exposure to accounting-related questions or financial transactions
  • Working knowledge of accounts payable and accounts receivable processes
  • Strong verbal and written communication skills with the ability to handle phone-based inquiries professionally
  • Comfortable working in a fast-paced environment with a high volume of calls, tasks, and follow-up items
  • Proficiency with business software and accounting platforms, including email, spreadsheets, and case or ticket tracking tools
  • Ability to investigate discrepancies, organize supporting information, and maintain accurate records
  • Familiarity with accounting systems or enterprise platforms such as ERP tools, Concur, ADP Financial Services, CaseWare, or similar applications
  • General understanding of core accounting functions, with additional exposure to reconciliations or audit support considered helpful
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 10, 2026

Work Type:
Hybrid work
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