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Accounting Clerk

https://www.roberthalf.com Logo

Robert Half

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Location:
United States, Lowell

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are offering an exciting opportunity for an Accounting Clerk in Lowell, Massachusetts. As an integral part of our team, you will be responsible for managing customer service inquiries, coordinating with various departments to solve problems, and maintaining our backlog to reflect customer requirements. Your role will also involve order management, including new orders, return orders, and sample orders.

Job Responsibility:

  • Efficiently process customer service inquiries with accuracy and completeness
  • Collaborate with the product line manager to process requests for quotations
  • Execute order management tasks, such as handling new orders, return orders, sample orders, credits, and debits
  • Regularly update and maintain backlog to meet customer requirements
  • Manage all expedite requests and handle customer complaints, escalating when necessary
  • Actively coordinate with different departments to resolve issues and problems
  • Exercise good judgment within defined practices and procedures to determine appropriate action
  • Foster relationships and build trust within the company and with our customers

Requirements:

  • Proven customer support experience
  • Strong phone skills and active listening
  • Customer orientation, ability to adapt to different types of personalities
  • Excellent oral and written communication
  • Ability to multi-task, prioritize, problem solve and manage time effectively
  • Team Player
  • Proficiency with MS Office Suite
  • College degree
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
March 22, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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