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We are looking for a detail-oriented Accounting Clerk to join a mortgage servicing team in New Brighton, Minnesota in a contract position with permanent potential. This role supports foreclosure and loss mitigation activities by coordinating account resolutions, reviewing workout options, and maintaining accurate servicing records. The ideal candidate brings strong administrative ability, sound judgment, and the capacity to work within investor, insurer, and regulatory requirements while handling sensitive borrower situations professionally.
Job Responsibility:
Review delinquent mortgage accounts and apply appropriate loss mitigation solutions such as loan modifications, repayment arrangements, forbearance plans, short sales, and deeds in lieu based on applicable guidelines
Prepare and submit requests to investors, clients, or mortgage insurers for approval when account actions require external authorization
Track active workout plans, record payment activity, and keep servicing platforms and investor records current and accurate
Support foreclosure-related processes by coordinating documentation, timelines, property inspections, bankruptcy-related matters, and judicial or non-judicial actions as needed
Evaluate files and determine next steps in alignment with departmental procedures and investor or insurer requirements
Communicate with borrowers, vendors, and outsourced partners to move accounts toward resolution and maintain service standards
Assist with credit reporting updates and corrections to help ensure account information is properly reflected
Provide administrative reporting, correspondence, and status updates while helping maintain compliance with mortgage servicing regulations and internal service expectations
Requirements:
Experience or foundational knowledge in loan servicing, loss mitigation, foreclosure, pre-foreclosure, forbearance, or repayment program administration
Understanding of first mortgage lending practices and the regulatory framework governing mortgage servicing activities
Ability to interpret investor, insurer, agency, and client guidelines and apply them accurately to account decisions
Familiarity with mortgage servicing systems such as Sagent and the ability to learn additional loan software quickly
Working knowledge of AllRegs and standard Microsoft Office applications
Strong written and verbal communication skills, including the ability to prepare letters, reports, and clear account documentation
Analytical skills with the ability to gather information, assess issues, and reach sound conclusions
Ability to travel to off-site meetings or assignments when business needs require