Accounting Clerk/Guest Experience Expert (50/50)

• Ensure that all guest billings are prepared and mailed correctly and efficiently
• To follow up on subsequent billings and effect collection of past due accounts
• To prepare credit card billing, handle credit card queries and charge backs
• To ensure that guest charges are filed properly and easy to trace back
• To ensure that advance deposits are properly recorded
• To effect collections so that accounts outstanding are at a minimum and cash flow at the maximum
• Operate within Marriott and local policies guidelines
• Maintain a good business relation with guests
• Work closely with the Front Desk, Reservations & Events and all Departments Heads
• Verifying, monitoring, and reviewing all hotel revenue reports and night audit reports for correct entries, accuracy and correct coding’s
• Ensuring that daily revenues and settlements are in balance
• Summarizing revenue and settlement information in a specific format associated with the proper back-office chart of account numbers and descriptions
• Organize files and records in line with internal rules and policies and procedures
• Further prepare various statistical, financial and accounting reports
• Check and pay invoices related to Travel Agent Commissions of Sheraton Brussels Airport
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues and build trust
• Address guests' service needs in a professional, positive, and timely manner
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
• Arrange transportation (e.g., taxicab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed
• Contact appropriate individual or department (e.g., Guest Arrival, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem
• Follow up with guests to ensure their requests or problems have been met to their satisfaction
• Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
• Secure payment, verifying and adjusting billing as needed
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff

• A positive outlook and team-first attitude
• Strong arithmetic computation skills
• A gift for paying attention to the smallest details
• Previous relevant work experience would be a big plus

Previous relevant work experience would be a big plus

• Team-spirited co-workers
• Encouraging management
• Wellbeing programs
• Learning and development opportunities
• Discounts on hotel rooms, gift shop items, food and beverage
• Recognition programs