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Administrator role serving on the front lines of customer service at the front desk, handling visitor interactions, calls, records maintenance, general admin tasks, compliance, reporting, and expense control.
Job Responsibility:
Serve on the front lines of customer service
Welcome visitors and guide them and employees
Handle all incoming and outgoing calls including distribution
Maintain and update records and database (telephone registers, call tracking, client contacts)
Perform general admin activities and other help desk tasks
Work in compliance with company regulations
Contribute to the monthly management report for the client
Participate in emergency evacuation procedures
Develop policies and procedures needed for all functions in the reception
Manage expense control for pool driver, messenger, office supplies, mobile phone, office phone, conference rooms, catering, events, flower arrangement coordination, and others
Requirements:
Graduate in any discipline
1-2 years’ experience in front desk management or reception
Proven experience with continuous improvement initiatives and client reporting
Familiar with occupational safety requirements
Strong computer literacy
Ability to manage activities using different systems